simplydelivery GmbH * Berlin * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES' product ecosystem. You will lead a team of experienced , act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. * Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. * Contribute to onboarding and continuous training initiatives within the Support department. * Oversee the resolution of complex technical issues, including API, integration, and backend-related
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