Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers * Support our customers and to solve problems and ensure a noticeable top-level satisfaction - With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. * Ensure an excellent customer experience in close collaboration with our customers and * Continuous improvement of our support quality and infrastructure * Act as a capable on eye level in appearing support cases; * Handle support cases of 1st, 2nd and 3rd level; * Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal); * Partner with our global support colleagues as well as other internal and external interfaces * University degree with technical focus or similar background with several years of professional ...
Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers * Support our customers and to solve problems and ensure a noticeable top-level satisfaction - With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. * Ensure an excellent customer experience in close collaboration with our customers and * Continuous improvement of our support quality and infrastructure * Act as a capable on eye level in appearing support cases; * Handle support cases of 1st, 2nd and 3rd level; * Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal); * Partner with our global support colleagues as well as other internal and external interfaces * University degree with technical focus or similar background with several years of professional ...