As Head of Regional Operations, you take ownership of all local IT operations across Europe, AMWA, and APAC: onsite support, field engineering, infrastructure operations, and service delivery at offices, plants, and production sites. * Run local onsite support and field engineering across offices, plants, quarries, and production sites. * Own vendor management and third-party relationships for regional IT operations: manage outsourcing partners, negotiate contracts, enforce SLAs, and ensure that external providers deliver the same quality and responsiveness as internal teams. * In tight collaboration with the Global Operations team establish a unified incident management and escalation framework across all regions: standardise severity classifications, response times, communication protocols, and post-incident review processes.
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