In your role as "IT Process Manager (m/f/d)" in our Demand, Portfolio, and Service Management department you will play a pivotal role in shaping and optimizing our IT processes. * In this role you will also oversee day‑to‑day service delivery, incident and problem management and be responsible for the continuous improvement of operational processes to ensure that agreed service levels are consistently met and aligned with business needs. In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich, we are currently looking for a “IT Process Manager (m/f/d)”. * You will evaluate existing workflows to identify inefficiencies and bottlenecks as well as design and implement new or improved processes that enhance demand, portfolio, and service management. * Solid knowledge of IT governance, process modeling (e.g., BPMN, Signavio), and ...
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