In this role, you are responsible for the end-to-end experience of our customers in support and service – from the first contact to the final resolution. The ambition behind this is clear: our customers should not experience internal complexity – they should experience service. * End-to-end responsibility for the customer journey in support and service, from the initial inquiry through routing and processing to resolution and structured feedback collection * Selection, configuration, and optimization of the tools that underpin the customer journey, including customer portals, self-service solutions, routing logic, and feedback systems * Design of effective self-service and deflection mechanisms that guide customers quickly and clearly to a solution while reducing manual effort * Several years of experience in customer experience, service design, customer operations or a ...
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