Operations, Testing & Quality: Oversee site/shop availability, stability and performance via IT experts; manage UAT, regression, and performance testing; drive “lessons learned.” * Insights to Action: Use analytics, user feedback, and usability testing to continuously improve customer journeys; harmonize global and local requirements and maintain documentation and support processes. * Tech & Platforms: Solid understanding of web architectures, APIs, ERP/PIM/CRM/eCommerce integrations; experience with analytics, A/B testing, and performance measurement
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