Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes * Design and conduct qualitative and quantitative research tailored to product goals and user flows * Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle * Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples * Create rigorous, repeatable research protocols, build a scalable knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks * Act as a strategic for Product and Design, not only as a research executor * At least 3 years of professional experience in user research, ...
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