In this role, you are responsible for the quality of our operational knowledge base and create the foundation for systematically turning resolved customer issues into reusable standards. * Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge <48h, self-service resolution rate >75%, quality gate compliance 100%) * Several years of experience in knowledge management, content quality, or a comparable role, ideally in an IT services, software, or technology-driven environment * Confidence in working with governance, quality standards, and binding processes, as well as the ability to communicate them clearly and enforce them effectively
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