Project Management: Lead and support IT projects, ensuring on-time, on-budget delivery while advancing the IT transformation agenda. You ensure the smooth operation, support, continuous improvements, and maintenance of EIT (Enterprise IT) infrastructure service per ITIL and align them with global organizational goals, smoothly landing global initiatives/projects and ensure optimal performance and satisfaction. * Operational Management: Oversee EIT operations, ensuring stable, high-performing infrastructure and coordinated local IT support. * Incident, IMAC & Problem Management: Ensure timely resolution of incidents, IMACs, and problems aligned with ITIL, collaborating with global teams to minimize disruption. * Vendor & Financial Management: Manage vendors, contracts, and EIT budgets; monitor costs, provide forecasts, and drive efficiencies.
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