The ideal candidate is an experienced service unit manager and pragmatic innovator, who can make clear decisions in dynamic environments, adapt best practices from other service organizations, and drive complex changes from concept to implementation. * Process, Ticketing & Technology Excellence: Redesign intake, prioritization, production, review, quality control, delivery and feedback processes and optimize ticketing and workflow technologies; introduce AI, automation and semi-automated quality checks where value-adding. * Visual Identity, Quality & Innovation: Own and elevate the firm's PowerPoint design vision, visual identity standards and best practices and ensure visual excellence and consistency; drive innovation in data visualization, slide production and AI-enabled design. * General understanding of PowerPoint design, corporate visual identity, data visualization and creative ...
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