Process, Ticketing & Technology Excellence: Redesign intake, prioritization, production, review, quality control, delivery and feedback processes and optimize ticketing and workflow technologies; introduce AI, automation and semi-automated quality checks where value-adding. * Visual Identity, Quality & Innovation: Own and elevate the firm's PowerPoint design vision, visual identity standards and best practices and ensure visual excellence and consistency; drive innovation in data visualization, slide production and AI-enabled design. * 8-10+ years of management experience in service delivery or operations, ideally in managing graphic design. * General understanding of PowerPoint design, corporate visual identity, data visualization and creative production quality. * Excellent communication and stakeholder-management skills; fluent English required.
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