We are seeking a hands-on Senior Product Manager with a passion for the systems behind great service and a strong operational instinct to join our Conversational Banking group. As Senior Product Manager for Operations & Automation, you will own the platforms our service organisation runs on Salesforce as the agent and case-management backbone, the automation layer that removes routine work, and the operational tooling that lets N26 scale support across markets without proportionally increasing costs. You will work in a cross-functional team of , , and , and closely with all product areas. * Own operational readiness: Manage readiness for product and market launches across the service organisation processes, tooling, compliance sign-off, and agent enablement. * Translate data into product strategy: Analyze contact , handling times, failure demand, and agent feedback as ...
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