Everyone has talent: our talent management process supports you in your professional development * Develop and implement cross-functional CX strategies, programs, and processes to improve satisfaction, NPS, and business outcomes * Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering - o Expertise in customer journey management, touchpoint orchestration, and CX performance metrics (e.g., NPS, CLV, CAC) o Strong communication and stakeholder management abilities across all hierarchy levels
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