ISO 20000 & Regulatory Compliance: Drive and maintain compliance with ISO 20000 certification requirements and other relevant industry regulations (e.g., SOTIF and ISO 21448, ISO 26262, ISO ISO/SAE 21434 (Road vehicles – Cybersecurity engineering, ASPICE, SAE Standards (e.g., J3016)), ensuring our team is always prepared for internal and external audits. * Compliance System Implementation: Proven experience in implementing, auditing, and enforcing ITSM and regulatory compliance processes within technical/IT service environments. * Service Management Tooling: Proficiency with SMS platforms (e.g., Xurrent, Confluence) for documentation and process control. * AI/ML Integration (Desired): Understanding or experience leveraging AI/ML, particularly LLMs, to optimize quality processes. You'll work closely wi
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