This role is responsible for scaling our operating model further, optimizing processes and structures, improving service quality, and enabling efficient global Client Creative (Graphic / PPT Support) delivery across regions within a fast-paced consulting environment. * Global Operating Model & Transformation: Establish a scalable global operating model, including a new organization design, roles, governance, decision rights and service levels and adoption of new structures, processes and tools; transfer relevant best practices from service organizations in consulting. * Experience in operating model design, organizational redesign, process improvement and technology-enabled transformation. * Experience with ticketing systems, workflow tools, dashboards, automation/AI opportunities and quality assurance approaches.
mehr