Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality). * Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup. * Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes * Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics)
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