End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery * Mobile Work: Work flexibly from home two days a week and on-site three days a week * Development: Our in-house academy and a portfolio of external partners support your professional growth
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