As a key commercial contact for Enterprise and Retail clients, the Client Success Manager (m/f/d) holds overall responsibility and accountability for client accounts throughout their entire lifecycle with our company. The role is focused on developing trusted, long-lasting relationships across multiple contact points, ensuring all contractual obligations are fulfilled, and overseeing the continuous delivery of guaranteed services. * Oversee provisioning activities and the end-to-end delivery process for products and services sold to assigned clients. * Establish a professional service interface with other NTT GDC departments, including technical specialists. * Prepare and conduct regular client service meetings, audits, satisfaction surveys, and track Voice of the Client, workload, service issues, and complaints, acting as the first point of contact for complaints and escalations.
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