Head of Global Order Management (m/f/d) * Team Leadership & Development: Manage, coach, and mentor order management teams stationed in four international locations, fostering best-in-class global practices and a customer-focused mindset. * Data-Driven Performance Management: Define and monitor key operational KPIs such as On-Time Delivery (OTD), order accuracy, and Net Promoter Score (NPS). * Operational S&OE Execution: Lead the Sales & Operations Execution (S&OE) activities focused on short-term operational decision-making, management of order execution, deviation handling, and rapid problem resolution to ensure seamless order fulfillment. * Customer Relationship & Escalation Management: Serve as the primary escalation point for global key customers, ensuring exceptional service, cle
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