Execute effective talent management activities including goal setting, performance reviews, individual development planning, succession planning, coaching, and issue resolution. * Maintain visibility in incidents, tasks, and requests trends, using KPIs and relevant tools (ServiceNow or any other incident management tool) and continuously improve service delivery. Cisco technologies: Routers, switches, wireless LAN controllers (WLC), RF planning, routing protocols. * Experience with disaster recovery, business continuity planning, and infrastructure lifecycle management.
mehr