Lead the design, engineering, and continuous improvement of global infrastructure standards across networking, compute, storage, and end‑user computing. Oversee incident management processes, ensuring accurate logging, prioritization, and resolution aligned with service‑level objectives (SLOs). Provide hands‑on Level 2 backup support for the Dresden site during technician absences or high‑impact incidents. Serve as the Level 3 escalation point for complex infrastructure issues impacting availability, security, or performance. Design and execute proof‑of‑concept (PoC) initiatives for new infrastructure technologies, validating scalability and operational readiness. Ensure all infrastructure designs and operations comply with information security policies and regulatory requirements, including GDPR. Strong ability to lead local operations while collaborating effectively with global teams and ...
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