Acting as the regional focal point, the Director, Customer Delivery drives revenue and margin performance, resource planning, and fosters a strong community culture among consultants. You build and lead a high-performing team, ensuring effective resource planning, delivery governance, and executive customer engagement that accelerates customer outcomes. Build and lead an inclusive and high performing team, through clear expectation setting and accountability metrics. Lead the team to identify and build new services opportunities, facilitate contract extensions, and drive renewals based on a deep understanding of customer objectives. Function as the regional community leader, delivering dotted-line oversight for consultants in the region.
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