You build the trust, lead the change, and prove the business value that moves an account from “interesting” to “we can't work without this.” You own adoption, the business case, trial-to-paid conversion, and net revenue retention. You are also an early builder of Customer Success at PartsCloud, working directly with the , creating the playbook from scratch, and deciding whether our trial model becomes a real, growing business. When the FDE delivers a first result, you turn it into business value the sponsor can see. The Business Case * Supporting signals: coverage (champion + economic sponsor engaged), business-case status (draft → validated → approved), decision date set, adoption depth, at-risk accounts caught early.
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