In this role, you build and operate the analytical data foundation for our functions – Support, Service Delivery, and Group IT – across the entire customer journey. * End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Design and implementation of dashboards and reports for support, service delivery, and group IT – user-centric, action-oriented, and consistently focused on steering and decision-making * An excellent academic background, preferably from a leading university, ideally in computer science, data science, information systems, statistics, or a comparable field of study * Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven analytics for pattern detection, anomaly detection, and data-driven decision support
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