Quality Standards & Metrics: Lead the definition, implementation, and continuous refinement of compliance controls, benchmarks, and audit-ready documentation, focusing on IT Service Management (ITSM) best practices. * Service Management System Evolution: Maintain and enhance our core Service Management Systems (SMS) to support compliance documentation, tracking, and auditing, including the ticketing and asset management platform (Xurrent) and documentation wiki (Atlassian Confluence). * Compliance System Implementation: Proven experience in implementing, auditing, and enforcing ITSM and regulatory compliance processes within technical/IT service environments.
mehr