You bridge the gap between program objectives and day-to-day practice in support, delivery, and IT operations teams across 19 countries. * Plan and manage change and enablement initiatives to effectively drive the transformation of support, service delivery, and IT operations teams across the organization - Because at the end of the day, it's not the rollout on paper that counts, but the actual usage across the organization: “New things don't succeed through introduction – they succeed through adoption.” * Identify resistance early, support critical constructively, and closely align with country and business unit teams to ensure sustainable change * Several years of experience in change management, organizational enablement, or transformation programs, ideally in an IT, software, or professional services environment * Development: Our in-house academy and a portfolio of external partners ...
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