The Commercial Process Coordinator role is responsible for process ownership, quality assurance, escalation management, and operational continuity across all channel-related credit note and bonus processes (CSP, MDF, Bonus for EWS and direct Business, Sales Actions, Metal Surcharge). Escalation Management * Act as escalation point for deviations, risks, and blocked cases * Strong communication and stakeholder management skills * Familiarity with SNOW/IT ticketing systems
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