Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. In this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT. * Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services * Expertise in ITIL principles and best practices for incident, problem and change management * Proven project management skills
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