Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus. * Strong expertise in aftersales and customer care processes, including warranty, returns, repair flows, service logistics, and escalation management. * Establish KPI based performance management and implement continuous improvement measures * Lead cross functional initiatives across customer care, logistics, IT, quality, and regional teams * Practical experience with Jira or similar tools for system and requirements management, including backlog coordination with IT and product teams. * Excellent cross-functional project leadership and stakeholder management skills in international, fast-paced environments. Homeoffice
mehr