Additionally, you will hold the central functional responsibility for IT program management, including the strategic development of IT systems, data analytics, digital transformation initiatives, and the execution of related projects. * Several years of professional experience in Customer Service, Program Management, or a related function distinguish your profile. * Solid understanding of IT program management, digital transformation, and data analytics supports your ability to drive continuous improvement initiatives. * You will oversee all Customer Service activities, including technical support, technical documentation, spare parts business management, as well as pricing strategies, commercial policies, and contract management. * Managing customer interfaces, preparing executive reports, and conducting regular performance reviews will be key aspects of your responsibilities.
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