Mentor in Madrid, fostering a culture of quality, ownership and continuous improvement in German‑language complaints handling. * Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), As an Operations Manager - Complaints Management (German Market), you will be based in our Madrid hub and play a key role in coordinating the complaints handling process focused on supporting the management of the relevant markets within the scope of the role, as well as driving the collaboration within the authorities relations and audits compliance spaces. * Co-manage the team of the highly motivated team of associates and analysts, who deliver end‑to‑end handling of customer or authority‑escalated complaints for the German and other relevant markets,
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