This role leads, develops and manages the Service Support in the named countries for the Services Central Cluster Organization. This includes Power Quality, Power Distribution Life Safety support functions and looking to drive operational synergies between the Services operations cross divisions in scope. Responsible for creating a compelling ServiceValue Proposition for the country area which is in scope ( e.g. Germany, Austria, Swiss) to support growth, innovation, and profit plan requirements, whilst applying the Eaton standard workpractices as defined by EBS and driving Eaton's Zero Safety Culture. * Ensure timely and high‑quality resolution of escalated PQ and LS technical issues from Field Service, customers, and partners * Monitor and continuously improve technical support KPIs, including response time, resolution quality, and repeat issues
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