As a Sr. Solution Design Manager, you'll be part strategist, part researcher, part designer, and part storyteller—operating at the intersection of business impact, user experience, and technology. * 7+ years of experience across design, user research, strategy consulting, experience innovation, or digital transformation. * Hands-on experience with GenAI and modern design tools to enhance creativity, efficiency, and storytelling. * Thought leadership experience, such as presenting at conferences or publishing on solution innovation or experience design, is a plus. At ServiceNow, the Solution Design team sits at the crossroads of Product, Marketing, Field Sales, Solution Consulting, and Partner, translating “voice of the customer” into innovative, scalable solutions that bring the power AI and automation to life. * Consolidate existing insights and assets across ServiceNow teams, including Product, Industry, ...
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