With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a Principal Solution Consultant at Genesys, you play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions. By combining discovery, solution design, and storytelling, you help organizations unlock value from technologies such as conversational AI, automation, and data-driven orchestration. * Design and present tailored solutions that incorporate AI capabilities such as automation, conversational AI, and intelligent routing * Collaborate with account teams, , and to position differentiated, future-ready solutions * Proven experience in a pre-sales, consulting, or customer-facing technical role (e.g., Solution Consultant, Technical Consultant)
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