Configuring and developing solutions on the ServiceNow platform (e.g., Flow Designer, Business Rules, Client Scripts, IntegrationHub, REST/SOAP integrations) * Solid understanding of ITSM processes aligned with ITIL and experience designing scalable platform architectures (e.g., CMDB/CSDM, integrations, security models) * ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD) are an advantage
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