Proven experience in a pre-sales, consulting, or customer-facing technical role (e.g., Solution Consultant, Technical Consultant) As a Principal Solution Consultant at Genesys, you play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions. Title: (Principal) Solution Consultant * Stay current on Genesys AI capabilities, industry trends, and emerging technologies to strengthen your role as a trusted advisor * Foundational knowledge of AI-related concepts (e.g., automation, machine learning, conversational interfaces) or strong willingness to learn * Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud), especially AI-related services
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