Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams * Definition of binding processes for the creation, review, approval, and maintenance of knowledge documents to ensure they are clearly, efficiently, and scalably embedded in the organization * Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge <48h, self-service resolution rate >75%, quality gate compliance 100%) * Several years of experience in knowledge management, content quality, or a comparable role, ideally in an IT services, software, or technology-driven environment * An excellent academic background, preferably from a leading university, ideally in information systems, information management, computer science, business administration, ...
mehr