In this role, you will ensure the reliable operation of our existing CRM tools, notably MFPlus, while actively contributing to the implementation and further adoption of our new, cloud-based campaign management solution DynaCampaign. * You coordinate system maintenance, user management, and data quality, and ensure stable interfaces with SAP ECC and other connected systems * You analyze CRM-related business processes (donor management, campaign management, relationship management) and consult on improving efficiency and system integration * You document system changes, create user guides, and prepare or conduct training sessions for key users and end users * You have 1-3 years of professional experience in application management, CRM administration, or process support, ideally in a non-profit or service-oriented environment
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