Scale for Impact: Design and implement globally scalable, digital operating models across all service channels, harmonizing tools and data for efficiency and consistent user experience. With our vision that“Nobody should suffer or die because medical information was missing, never and nowhere.”, we are shaping a digital healthcare world in which information is secure, reliable, and available exactly where it is needed. To further digitalize and transform our service landscape, we are strengthening our leadership team with a visionary and hands-on executive for digital service and AI-driven automation. * Shape the Vision: Shape and execute an AI-first strategy for digital service, closely collaborating with global Customer Care and to transform operations. * Turn Insights into Action: Translate business requirements into actionable roadmaps for AI, automation, and digital ...
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