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- Wiesbaden
- Koblenz
- Limburg an der Lahn
- Neuwied
- Montabaur
- Bad Neuenahr-Ahrweiler
- Boppard
- Bingen am Rhein
- Idstein
- Mülheim-Kärlich
- Mayen
- Andernach
- Weilburg
- Ingelheim am Rhein
- Bad Ems
- Taunusstein
- Hachenburg
- Bad Camberg
- Alsdorf, Rheinland-Pfalz
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- Westliches Europa
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527 Treffer für Development Management Jobs in Bad Ems im Umkreis von 30 km
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Bestandskundenvertrieb (m/w/d) im Innendienst – Dentalsysteme
Bestandskundenvertrieb (m/w/d) im Innendienst – Dentalsysteme
CompuGroup Medical SE & Co. KGaA
Koblenz
Eine enge Zusammenarbeit mit Kolleginnen und Kollegen aus Vertrieb, Marketing, Business Development, Produktmanagement sowie Service und Support ist für Dich selbstverständlich. * Feel Good Management: Täglich frisches Essen mit abwechslungsreicher Auswahl
Eine enge Zusammenarbeit mit Kolleginnen und Kollegen aus Vertrieb, Marketing, Business Development, Produktmanagement sowie Service und Support ist für Dich selbstverständlich. * Feel Good Management: Täglich frisches Essen mit abwechslungsreicher Auswahl
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Business Development Manager/in (w/m/d) (Betriebswirt/in (Hochschule))
Business Development Manager/in (w/m/d) (Betriebswirt/in (Hochschule))
PSI Technics GmbH
Winningen Mosel
Schnelle Bewerbung
Aufgrund der strategischen Bedeutung dieser Position steht der Business Development Manager (w/m/d) oft in direktem Kontakt mit dem Top-Management. Anforderungen an den Bewerber: Erweiterte Kenntnisse: Entwicklung, Marketing, Marktforschung, Business-Development-Management, Vertrieb - Der Beruf des Business Development Managers (w/m/d) ist äußerst vielfältig und findet in einer breiten Palette von Branchen Anwendung, darunter Industrie, Handel und Dienstleistungen. Aufgaben des Business Development Managers (w/m/d) im Überblick: Organisation und Durchführung von Markt- und Wettbewerbsanalysen Weiterentwicklung bestehender und Erschließung neuer Geschäftsfelder und Absatzmärkte Sicherung bzw. Ausbau des Marktanteils Durchführung von SWOT-Analysen Strategieentwicklung und Erstellung von Business-Plänen Aufbau strategischer Allianzen Monitoring und Reporting
Aufgrund der strategischen Bedeutung dieser Position steht der Business Development Manager (w/m/d) oft in direktem Kontakt mit dem Top-Management. Anforderungen an den Bewerber: Erweiterte Kenntnisse: Entwicklung, Marketing, Marktforschung, Business-Development-Management, Vertrieb - Der Beruf des Business Development Managers (w/m/d) ist äußerst vielfältig und findet in einer breiten Palette von Branchen Anwendung, darunter Industrie, Handel und Dienstleistungen. Aufgaben des Business Development Managers (w/m/d) im Überblick: Organisation und Durchführung von Markt- und Wettbewerbsanalysen Weiterentwicklung bestehender und Erschließung neuer Geschäftsfelder und Absatzmärkte Sicherung bzw. Ausbau des Marktanteils Durchführung von SWOT-Analysen Strategieentwicklung und Erstellung von Business-Plänen Aufbau strategischer Allianzen Monitoring und Reporting
Telesales Manager - Vertriebsinnendienst Dentalsysteme (m/w/d)
Telesales Manager - Vertriebsinnendienst Dentalsysteme (m/w/d)
CompuGroup Medical SE & Co. KGaA
Koblenz
Eine enge Zusammenarbeit mit Kolleginnen und Kollegen aus Vertrieb, Marketing,Business-Development,Produktmanagement sowie Service und Support ist für Dich selbstverständlich. * Feel Good Management: Wir bieten dir täglich frisches Essen mit einer abwechslungsreichen Auswahl an Speisen.
Eine enge Zusammenarbeit mit Kolleginnen und Kollegen aus Vertrieb, Marketing,Business-Development,Produktmanagement sowie Service und Support ist für Dich selbstverständlich. * Feel Good Management: Wir bieten dir täglich frisches Essen mit einer abwechslungsreichen Auswahl an Speisen.
Noch nichts dabei? Es gibt 524 weitere Jobs, die zu deiner Suche passen könnten
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Business Development Manager (m/w/d) - EPX
Business Development Manager (m/w/d) - EPX
Ehrhardt + Partner Group
Boppard bei Koblenz
Teilweise Home-Office
Anschreiben nicht erforderlich
Enge Abstimmung mit Produktmanagement und Technik zur kundenorientierten Weiterentwicklung der Lösungen
Enge Abstimmung mit Produktmanagement und Technik zur kundenorientierten Weiterentwicklung der Lösungen
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Vertriebsmitarbeiter im Außendienst/ Sales Manager (m/w/d) Customer Business Development -Region West
Vertriebsmitarbeiter im Außendienst/ Sales Manager (m/w/d) Customer Business Development -Region West
Meiko Deutschland GmbH
Saarbrücken, Koblenz, Köln, Münster, Aachen
Teilweise Home-Office
Meiko Deutschland GmbH * Saarbrücken, Koblenz, Köln, Münster, Aachen * Feste Anstellung * Homeoffice möglich, Vollzeit - MEIKO erfüllt das elementare Bedürfnis des Menschen nach Sauberkeit und Hygiene. Unsere Premiumtechnik zum Spülen, Reinigen und Desinfizieren arbeitet mit der Kraft der Idee und der Reinheit des Wassers. Unseren Beschäftigten bieten wir die Möglichkeit ihre individuellen Fähigkeiten in einem modernen und sicheren Umfeld anwenden und erweitern zu können. Eingebettet in unser wertegeleitetes Unternehmen haben sie damit beste Voraussetzungen für eigenverantwortliches Handeln und persönliche Weiterentwicklung. Willkommen bei MEIKO – die Quelle der Sauberkeit und Nachhaltigkeit, mit Raum für Visionen. Die MEIKO Deutschland GmbH ist die deutsche Vertriebs- und Service-Organisation der global agierenden MEIKO-Gruppe mit bundesweit über 500 Beschäftigten und dem ...
Meiko Deutschland GmbH * Saarbrücken, Koblenz, Köln, Münster, Aachen * Feste Anstellung * Homeoffice möglich, Vollzeit - MEIKO erfüllt das elementare Bedürfnis des Menschen nach Sauberkeit und Hygiene. Unsere Premiumtechnik zum Spülen, Reinigen und Desinfizieren arbeitet mit der Kraft der Idee und der Reinheit des Wassers. Unseren Beschäftigten bieten wir die Möglichkeit ihre individuellen Fähigkeiten in einem modernen und sicheren Umfeld anwenden und erweitern zu können. Eingebettet in unser wertegeleitetes Unternehmen haben sie damit beste Voraussetzungen für eigenverantwortliches Handeln und persönliche Weiterentwicklung. Willkommen bei MEIKO – die Quelle der Sauberkeit und Nachhaltigkeit, mit Raum für Visionen. Die MEIKO Deutschland GmbH ist die deutsche Vertriebs- und Service-Organisation der global agierenden MEIKO-Gruppe mit bundesweit über 500 Beschäftigten und dem ...
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In dieser strategischen Rolle treiben Sie den Aufbau und die Skalierung einer AI-getriebenen „Dark Factory" voran - einer modernen Software Factory, die mithilfe von AI Agents zentrale Schritte im Software Development Lifecycle automatisiert. * Ausgeprägte Stakeholder-Management- und Kommunikationsfähigkeiten auf allen Ebenen
In dieser strategischen Rolle treiben Sie den Aufbau und die Skalierung einer AI-getriebenen „Dark Factory" voran - einer modernen Software Factory, die mithilfe von AI Agents zentrale Schritte im Software Development Lifecycle automatisiert. * Ausgeprägte Stakeholder-Management- und Kommunikationsfähigkeiten auf allen Ebenen
Du steuerst das übergreifende Vulnerability-Management über Desktop- und Cloud-Anwendungen hinweg, treibst Triage, Priorisierung, Behebung und Verifikation gemeinsam mit Produktteams, CISO-Organisation und CERT und sorgst dafür, dass Trends auf Architekturlevel adressiert werden, statt nur punktuell gepatcht.
Du steuerst das übergreifende Vulnerability-Management über Desktop- und Cloud-Anwendungen hinweg, treibst Triage, Priorisierung, Behebung und Verifikation gemeinsam mit Produktteams, CISO-Organisation und CERT und sorgst dafür, dass Trends auf Architekturlevel adressiert werden, statt nur punktuell gepatcht.
You define modular product architectures and drive key decisions on centralized versus decentralized development. * You inspire and develop your Product Management team, establishing a data-driven, customer-centric product culture. * Extensive experience in enterprise software product management, ideally with leadership responsibility (Head/Director level). * Development: Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You define modular product architectures and drive key decisions on centralized versus decentralized development. * You inspire and develop your Product Management team, establishing a data-driven, customer-centric product culture. * Extensive experience in enterprise software product management, ideally with leadership responsibility (Head/Director level). * Development: Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
Several yearsof relevant experience in consulting, project management, strategy, or business development – ideally in a corporate or tech-driven environmentand finance. * A high levelof initiative, analytical strength, reliability, and absolute discretion in working attop-management level. * Training and Development Opportunities: Benefit from tailored training programs and individual development opportunities that help youcontinuously expand yourexpertiseand stay at the forefront of your field. We also offer you diverse opportunities for professional development and long-term perspectives.
Several yearsof relevant experience in consulting, project management, strategy, or business development – ideally in a corporate or tech-driven environmentand finance. * A high levelof initiative, analytical strength, reliability, and absolute discretion in working attop-management level. * Training and Development Opportunities: Benefit from tailored training programs and individual development opportunities that help youcontinuously expand yourexpertiseand stay at the forefront of your field. We also offer you diverse opportunities for professional development and long-term perspectives.
AsHead of Software Product Management (m/f/d)for one of our business areas, youcoordinate, manage, and inspirea high-performing team ofproduct managers, product owners, and requirements engineers. * In close collaboration with the , youcreate detailed roadmaps and release plans, conducteffort estimations, andsupport product management in setting priorities. * A completed degree, preferably from a renowned university,inbusiness informatics, health management, business administration, or a related field, demonstrating youracademic excellence. * Comprehensive expertise in data management, data protection, and regulatory requirements, enabling you to craftinnovative solutionsthat comply withthe highest standards. * Extensive knowledge and experience with agile methodologies, along withfacilitation, communication, and teamwork skillsthat drive successful product development.
AsHead of Software Product Management (m/f/d)for one of our business areas, youcoordinate, manage, and inspirea high-performing team ofproduct managers, product owners, and requirements engineers. * In close collaboration with the , youcreate detailed roadmaps and release plans, conducteffort estimations, andsupport product management in setting priorities. * A completed degree, preferably from a renowned university,inbusiness informatics, health management, business administration, or a related field, demonstrating youracademic excellence. * Comprehensive expertise in data management, data protection, and regulatory requirements, enabling you to craftinnovative solutionsthat comply withthe highest standards. * Extensive knowledge and experience with agile methodologies, along withfacilitation, communication, and teamwork skillsthat drive successful product development.
Schnelle Bewerbung
Enge, interaktive Zusammenarbeit mit den Kunden durch agiles Projektmanagement und Umsetzung des Co-Creation-Prozesses - Unterstützung der Bereiche Business Development und Vertrieb in Bezug auf Technologiestrategien, Zielmärkte und -kunden für DSBA - Erweiterte Kenntnisse und Erfahrungen im agilen Projektmanagement - Hohe Belastbarkeit, Reisebereitschaft (ca. 20 %)Anforderungen an den Bewerber: Erweiterte Kenntnisse: Projektmanagement
Enge, interaktive Zusammenarbeit mit den Kunden durch agiles Projektmanagement und Umsetzung des Co-Creation-Prozesses - Unterstützung der Bereiche Business Development und Vertrieb in Bezug auf Technologiestrategien, Zielmärkte und -kunden für DSBA - Erweiterte Kenntnisse und Erfahrungen im agilen Projektmanagement - Hohe Belastbarkeit, Reisebereitschaft (ca. 20 %)Anforderungen an den Bewerber: Erweiterte Kenntnisse: Projektmanagement
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Closer als Vertriebsprofi (m/w/d) in Limburg mit ungedeckelter Provision!
Closer als Vertriebsprofi (m/w/d) in Limburg mit ungedeckelter Provision!
eRock Marketing GmbH
Limburg an der Lahn
Teilweise Home-Office
Schnelle Bewerbung
Lead-Management: Du qualifizierst hochwertige eingehende Leads, analysierst Kundenbedürfnisse und schnürst maßgeschneiderte Dienstleistungspakete. * Neukundenakquise: Du ergänzt unsere starke Basis an eingehenden Leads durch gezieltes Business Development und baust unser Neukundengeschäft weiter aus.
Lead-Management: Du qualifizierst hochwertige eingehende Leads, analysierst Kundenbedürfnisse und schnürst maßgeschneiderte Dienstleistungspakete. * Neukundenakquise: Du ergänzt unsere starke Basis an eingehenden Leads durch gezieltes Business Development und baust unser Neukundengeschäft weiter aus.
Schnelle Bewerbung
Lead product management initiatives for the ZIB Militaria & Firearms portfolio * Development of a product roadmap for each product area, including product specification and development of a well-thought-out functional, demand, and sales concept for clear product costing. * Diverse and engaging responsibilities that provide opportunities for growth and skill development.
Lead product management initiatives for the ZIB Militaria & Firearms portfolio * Development of a product roadmap for each product area, including product specification and development of a well-thought-out functional, demand, and sales concept for clear product costing. * Diverse and engaging responsibilities that provide opportunities for growth and skill development.
Schnelle Bewerbung
Motivated Marketing Manager specializing in Social Media Management * Expertise in digital marketing tools and techniques, including social media marketing, email marketing, SEO, SMO, SEA, video generation, content, advertising, Google Analytics, newsletters, and website content management. * Diverse and engaging responsibilities that provide opportunities for growth and skill development.
Motivated Marketing Manager specializing in Social Media Management * Expertise in digital marketing tools and techniques, including social media marketing, email marketing, SEO, SMO, SEA, video generation, content, advertising, Google Analytics, newsletters, and website content management. * Diverse and engaging responsibilities that provide opportunities for growth and skill development.
You provide professional, organizational, and people leadership for multiple software development teams and build a culture of innovation, collaboration, mentoring, and proactive ownership. * You define and drive development strategies that focus on robust SaaS architectures and cloud technologies to maximise scalability, flexibility and time‑to‑market * You synchronize product requirements with business-area objectives, mentor , and regularly communicate progress, risks, and innovations to executive management. * Extensive experience in software development leadership roles, particularly in the SaaS domain and ideally in the healthcare industry, with a strong track record of successful delivery in cloud environments. * Deep experience with Agile methodologies (Scrum, Kanban) and Lean Management principles and the ability to scale these across multiple teams.
You provide professional, organizational, and people leadership for multiple software development teams and build a culture of innovation, collaboration, mentoring, and proactive ownership. * You define and drive development strategies that focus on robust SaaS architectures and cloud technologies to maximise scalability, flexibility and time‑to‑market * You synchronize product requirements with business-area objectives, mentor , and regularly communicate progress, risks, and innovations to executive management. * Extensive experience in software development leadership roles, particularly in the SaaS domain and ideally in the healthcare industry, with a strong track record of successful delivery in cloud environments. * Deep experience with Agile methodologies (Scrum, Kanban) and Lean Management principles and the ability to scale these across multiple teams.
You work closely with Architecture, QA, and Product Management, drive the modernization away from legacy MFC / ATL / Win32 and Delphi towards modern C++ and current .NET, and actively raise the overall C++ engineering bar. * Several years of senior-level experience in professional C++ development, ideally in high-performance, highly parallelized desktop systems with significant ownership and end-to-end responsibility. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You work closely with Architecture, QA, and Product Management, drive the modernization away from legacy MFC / ATL / Win32 and Delphi towards modern C++ and current .NET, and actively raise the overall C++ engineering bar. * Several years of senior-level experience in professional C++ development, ideally in high-performance, highly parallelized desktop systems with significant ownership and end-to-end responsibility. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You steer demand and portfolio management for your business areas, ensuring initiatives are properly scoped, prioritized, funded, and staffed. * You (co-)sponsor key IT projects, monitor progress against scope, budget, and timeline, and drive UAT, change management, and go-live readiness on the business side. * Deep understanding of business and IT architectures, applications, infrastructure, integration, and security, plus confident use of modern project and product management methods and tools (e.g. Agile/Scrum/Waterfall, Jira, Confluence, MS 365) * Strong consulting and stakeholder management skills, a highly analytical and conceptual mindset, a clear value and outcome orientation, and the ability to build trust, challenge constructively, and influence in a matrix organisation. * Development:Our in-house academy and our portfolio of external co-operation partners will support you in yourfurtherdevelopment.
You steer demand and portfolio management for your business areas, ensuring initiatives are properly scoped, prioritized, funded, and staffed. * You (co-)sponsor key IT projects, monitor progress against scope, budget, and timeline, and drive UAT, change management, and go-live readiness on the business side. * Deep understanding of business and IT architectures, applications, infrastructure, integration, and security, plus confident use of modern project and product management methods and tools (e.g. Agile/Scrum/Waterfall, Jira, Confluence, MS 365) * Strong consulting and stakeholder management skills, a highly analytical and conceptual mindset, a clear value and outcome orientation, and the ability to build trust, challenge constructively, and influence in a matrix organisation. * Development:Our in-house academy and our portfolio of external co-operation partners will support you in yourfurtherdevelopment.
Lead Intelligent Automation: Lead the development and deployment of agentic AI solutions, automating service processes and enabling end-to-end efficiency, integration, and robust compliance. * Master Technology: Deep expertise in IT operations, service management (ITIL), and hybrid infrastructures, paired with hands-on proficiency in machine learning, NLP, and agentic AI. * Development: Our in-house academy and a portfolio of external partners support your professional growth.
Lead Intelligent Automation: Lead the development and deployment of agentic AI solutions, automating service processes and enabling end-to-end efficiency, integration, and robust compliance. * Master Technology: Deep expertise in IT operations, service management (ITIL), and hybrid infrastructures, paired with hands-on proficiency in machine learning, NLP, and agentic AI. * Development: Our in-house academy and a portfolio of external partners support your professional growth.
Drive effective collaboration with development and cross-functional teams to anticipate and support complex database requirements, implementsecurity policies, and maintain efficient, compliant access controls. * A completed degree in IT, preferably from a renowned university, or an equivalent high-quality qualification, providing a robust foundation in database management and system operations. * Deep proficiency inT-SQL,PL/pgSQL, andPL/SQL; mastery of tools such asSQL Server Management Studio (SSMS),pgAdmin, andOracle SQL Developer; knowledge ofhigh availability solutions(Always On, Streaming Replication, Data Guard) and advanced backup and recovery technologies. * Professional Development & Growth: Benefit from tailored training programs and individual development opportunities that empower you to continuously expand your expertise and remain at the forefront of your field.
Drive effective collaboration with development and cross-functional teams to anticipate and support complex database requirements, implementsecurity policies, and maintain efficient, compliant access controls. * A completed degree in IT, preferably from a renowned university, or an equivalent high-quality qualification, providing a robust foundation in database management and system operations. * Deep proficiency inT-SQL,PL/pgSQL, andPL/SQL; mastery of tools such asSQL Server Management Studio (SSMS),pgAdmin, andOracle SQL Developer; knowledge ofhigh availability solutions(Always On, Streaming Replication, Data Guard) and advanced backup and recovery technologies. * Professional Development & Growth: Benefit from tailored training programs and individual development opportunities that empower you to continuously expand your expertise and remain at the forefront of your field.
Working closely with the Global , you drive the development and implementation of our group‑wide, multinational compliance program and establish binding standards for all CGM entities. * Independent, business‑oriented advice to the holding company, subsidiaries, management, and employees on all compliance matters is a core part of your role, helping to balance opportunities and risks. * Training and development opportunities: Benefit from tailored training programs and individual development opportunities that help you continuously expand your expertise and stay at the forefront of your field. We also offer you diverse opportunities for professional development and long-term perspectives.
Working closely with the Global , you drive the development and implementation of our group‑wide, multinational compliance program and establish binding standards for all CGM entities. * Independent, business‑oriented advice to the holding company, subsidiaries, management, and employees on all compliance matters is a core part of your role, helping to balance opportunities and risks. * Training and development opportunities: Benefit from tailored training programs and individual development opportunities that help you continuously expand your expertise and stay at the forefront of your field. We also offer you diverse opportunities for professional development and long-term perspectives.
Several years of experience in change management, organizational enablement, or transformation programs, ideally in an IT, software, or professional services environment * An excellent academic background, preferably from a leading university, ideally in business administration, business psychology, business informatics, organizational development, or a comparable field * Development: Our in-house academy and a portfolio of external partners support your professional growth
Several years of experience in change management, organizational enablement, or transformation programs, ideally in an IT, software, or professional services environment * An excellent academic background, preferably from a leading university, ideally in business administration, business psychology, business informatics, organizational development, or a comparable field * Development: Our in-house academy and a portfolio of external partners support your professional growth
Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams * Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge <48h, self-service resolution rate >75%, quality gate compliance 100%) * Several years of experience in knowledge management, content quality, or a comparable role, ideally in an IT services, software, or technology-driven environment * An excellent academic background, preferably from a leading university, ideally in information systems, information management, computer science, business administration, or a comparable field of study * Development: Our in-house academy and a portfolio of external partners support your professional growth
Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams * Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge <48h, self-service resolution rate >75%, quality gate compliance 100%) * Several years of experience in knowledge management, content quality, or a comparable role, ideally in an IT services, software, or technology-driven environment * An excellent academic background, preferably from a leading university, ideally in information systems, information management, computer science, business administration, or a comparable field of study * Development: Our in-house academy and a portfolio of external partners support your professional growth
End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery * Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance
End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery * Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance
End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery * Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance
End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery * Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance
Several years of experience in Customer Support Operations, Service Management, or IT Service Delivery in complex software environments * Experience working across Support, Product Management, and Engineering — you can communicate effectively with both technical and non-technical stakeholders * Experience with customer SLAs, escalation management, and data-driven service quality steering * Development: Our in-house academy and a portfolio of external partners support your professional growth
Several years of experience in Customer Support Operations, Service Management, or IT Service Delivery in complex software environments * Experience working across Support, Product Management, and Engineering — you can communicate effectively with both technical and non-technical stakeholders * Experience with customer SLAs, escalation management, and data-driven service quality steering * Development: Our in-house academy and a portfolio of external partners support your professional growth
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Standorte
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