Execute effective talent management activities including goal setting, performance reviews, individual development planning, succession planning, coaching, and issue resolution. The scope includes wired and wireless data and voice networks, physical cabling, network security, servers, storage, voice services, telecom circuits /services, desktop services, multimedia systems (conference room AV), and other related technologies. * Maintain visibility in incidents, tasks, and requests trends, using KPIs and relevant tools (ServiceNow or any other incident management tool) and continuously improve service delivery. * Experience with disaster recovery, business continuity planning, and infrastructure lifecycle management. * Ability to oversee and implement security measures for infrastructure-related data, equipment, and facilities. * Knowledge of regulatory requirements and controlled data environments.
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