You will translate complex service requirements into a technical roadmap, design and implement best-in-class Service Cloud solutions, and expose service data and functionality via APIs to power our headless architecture — with high technical visibility and real ownership of the end-to-end service stack. * Design, build, and configure robust and scalable solutions within Salesforce Service Cloud (case management, entitlements, knowledge base, omni-channel routing) * Collaborate with the E2E IT Architect to design and expose service-related data and processes (case status, knowledge articles, agent availability) securely and efficiently via APIs - Expert-level Service Cloud configuration (Flows, case management, entitlements, Omni-Channel, knowledge); deep understanding of Service Cloud APIs and proven experience building integrations.
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