Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering * Establish a unified data and technology foundation for digital customer engagement, personalization, and GenAI-readiness - o Expertise in customer journey management, touchpoint orchestration, and CX performance metrics (e.g., NPS, CLV, CAC) o In-depth knowledge of digital customer platforms, marketing automation, and data-driven decision making - o Strong communication and stakeholder management abilities across all hierarchy levels * Everyone has talent: our talent management process supports you in your professional development
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