We enable new opportunities for our customers through digitalisation. * Own vendor management and third-party relationships for regional IT operations: manage outsourcing partners, negotiate contracts, enforce SLAs, and ensure that external providers deliver the same quality and responsiveness as internal teams. * Implement robust operational reporting and KPI tracking: availability, incident volumes, resolution times, customer satisfaction, cost per user, and SLA compliance. * Strong vendor management and negotiation skills: you have managed large outsourcing relationships, renegotiated contracts, and held third parties accountable for delivery against demanding SLAs. * Excellent senior stakeholder management: you are credible with country Managing Directors, plant managers, and central IT leadership alike.
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