Partner with Architecture, Marketing, Sales, Digital, Product Management, and external partners to ensure an integrated, on-brand customer experience across channels and in-store. This role focuses on identifying and integrating retail capabilities into the overall retail strategy, optimizing existing store formats, and supporting scalable expansion in line with ZEISS brand, customer experience, and commercial objectives. * High customer orientation and passion for delivering outstanding in-store experiences. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. * Define, implement, and continuously improve ZEISS retail excellence standards (e.g., customer journey, service protocols, visual merchandising, KPIs) in line with ZEISS retail strategy, brand positioning, and regional priorities.
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