As Head of Regional Operations, you take ownership of all local IT operations across Europe, AMWA, and APAC: onsite support, field engineering, infrastructure operations, and service delivery at offices, plants, and production sites. * Run local onsite support and field engineering across offices, plants, quarries, and production sites. Cost reduction without service degradation is the benchmark. * Together with the global Infrastructure team you drive infrastructure standardisation across sites: define and enforce hardware, software, and network standards for offices and plants to reduce complexity, lower support costs, and improve security posture. * Implement robust operational reporting and KPI tracking: availability, incident volumes, resolution times, customer satisfaction, cost per user, and SLA compliance. * Demonstrated experience in restructuring IT operations organisations: you have ...
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