Process, Ticketing & Technology Excellence: Redesign intake, prioritization, production, review, quality control, delivery and feedback processes and optimize ticketing and workflow technologies; introduce AI, automation and semi-automated quality checks where value-adding. * Performance & Commercial Steering: Define and manage KPIs for quality, turnaround time, utilization, backlog, stakeholder satisfaction, cost and service levels and manage capacity, budgets, vendors and external providers with a clear view on productivity and ROI.
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