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Strong contract management and negotiation skills, ideally in regulated or supply-driven industries - Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. * Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) * Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement * Negotiate and manage site-level commercial agreements (supply contracts, affiliate agreements, forecasts, orders) and represent the site confidently in demanding customer discussions
Strong contract management and negotiation skills, ideally in regulated or supply-driven industries - Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. * Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) * Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement * Negotiate and manage site-level commercial agreements (supply contracts, affiliate agreements, forecasts, orders) and represent the site confidently in demanding customer discussions
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