Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. As the leader of the Technical Account Management team, you will be responsible for hiring and developing the careers of , driving process improvements across the organization, building relationships with cross-functional leadership, breaking silos, strategizing as One Genesys, all while influencing business decisions, driving transformation, designing service delivery models, and driving to support Genesys leadership on vision and brand. * Define and execute improvement programs to address gaps identified from KPI measures * Proficient at identifying areas for improvement in processes, tools, and techniques and the ...
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