System Enablement: Supported large-scale CRM, ERP, and customer platform rollouts by translating complex workflows and integrations into clear, business-friendly training content. * Change Management & Adoption: Drove user adoption and confidence during system transformations through targeted change initiatives, hypercare support, and rapid issue resolution. * Content Development & Impact Measurement: Developed comprehensive training materials, video tutorials, and knowledge articles, tracking learning effectiveness through assessments and metrics. * Project & Change Management: Highly organized, managing multiple training initiatives simultaneously, supporting system enablement and product releases, and applying change management frameworks (ADKAR, Prosci) in agile environments. * Content Development & Learning Innovation: Experienced in creating video tutorials, knowledge base articles, ...
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